Frequently asked questions

FlightDelayRepay is an innovative technology solution which provides a guaranteed payment of £/$/€ if the scheduled departure of a registered flight is delayed 1 hours or more.

It’s free, courtesy of your provider.

Nothing. Payment is instant and automatic. An SMS will be sent to you confirming payment has been instructed to your PayPal account. PayPal will email you confirmation payment has been made. You can expect to see the money in your PayPal account within an hour of receiving the email.

Not a problem. PayPal will email you confirmation payment has been made. Simply follow the link to create your account and receive the money.

All delays to scheduled departures irrespective of cause or reason. No exclusions.

All flights that arrive into Europe from anywhere in the world, or depart from Europe to anywhere in the world.

Right up until 24 hours prior to your scheduled departure.

Yes but you will need to register each leg/flight number individually.

No. You can only register for a flight that you will be travelling on.

After registering your flight, a confirmation SMS will be sent to you instantly linking you to view your policy.

Simply follow the link to your guarantee from your email or SMS message and click on the update button to select the new flight.

Yes. Simply follow the link to your Guarantee from your email or SMS message and click on the Cancel button.

Yes. FlightDelayRepay does not replace your rights to claim for compensation under EU regulation 261/2004.

The delay time is determined by the Flightstats departure gate time (based on airlines’ published schedule and departure times) minus the Flightstats scheduled departure time. If that exceeds 180 mins then the guaranteed payment is triggered.

FlightDelayRepay is underwritten by Millstream Underwriting Limited on behalf of Arch Insurance Company (Europe) Ltd. Millstream Underwriting Limited is authorised and regulated by the Financial Conduct Authority (FCA Firm reference number: 308584). Registered in England and Wales.  Registration No: 03896220. Registered Office: The Hallmark Building, 52-56 Leadenhall Street, London, EC3A 2EB. Arch Insurance Company (Europe) Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (FCA Firm reference number: 229887). Registered in England and Wales. Registration No: 4977362. Registered office: 6th Floor, Plantation Place South, 60 Great Tower Street, London EC3R 5AZ